Privacy Policy

Chi Studio Co., Ltd. (the “Company”) respects the privacy of its members and users. The Company manages personal data in accordance with applicable personal data protection laws and appropriate information security standards. This Privacy Notice explains how the Company processes your personal data, including collection, storage, use, disclosure, and your rights, so that you understand how the Company protects your personal data, as follows.

1. Personal Data Collected by the Company and Your Right to Be Informed

Personal data means any information relating to a person that can identify that person, whether directly or indirectly, but does not include information relating specifically to a deceased person.

The Company provides prior notice through the website, including a cookie pop-up notification displayed at the bottom of the website. Your consent by clicking “Accept” must be obtained first. You may also refuse certain types of data collection immediately by selecting Cookie Settings and choosing which types of data you do not wish to allow.

The Company collects your personal data when you access or use the Company’s services through all channels, including the website, applications, telephone, email, and other channels. The personal data collected may include:

– Full name, age, address, telephone number, and email address

– Transaction records and purchase history of products and services

– Conversation records, whether in audio form, such as telephone calls, or text form, such as website messages, letters, applications, or fax communications, when you contact the Company

– IP address

– Cookies

– Personal data that the Company obtains from other sources, such as when you register or log in through Facebook, Google, Apple ID, LINE chat, or when such data is disclosed by a third party. Where your consent is required for such data, your consent must have been obtained. If your consent has not been obtained beforehand, the Company will inform you and request your consent within 30 days from the date the Company receives such data.

2. Purposes for Collecting Personal Data

The Company collects your personal data based on lawful grounds for processing as follows.

2.1 Contractual Basis

2.1.1 To provide services to you in connection with purchasing and delivering products, in accordance with the Company’s direct marketing business objectives, or to contact and coordinate with you for after-sales services.

2.1.2 To resolve issues and improve services based on matters that you submit through the Company’s complaint channels.

If you do not provide the personal data required for the purposes under this contractual basis, the Company may be unable to provide services to you.

2.2 Consent Basis

The Company will request your consent before carrying out any processing for the following purposes:

2.2.1 Analyzing and tracking behavior in order to provide personalized benefits to you.

2.2.2 Offering products or services or sending benefits directly to you, such as by email or telephone.

2.3 Legitimate Interest Basis

2.3.1 To process data, conduct research, or prepare statistics in accordance with the Company’s operational objectives, including preparing internal operational reports.

2.3.2 To improve the quality of the Company’s services.

2.3.3 To manage operational risks, prevent fraud, and implement security measures to protect your property and the Company’s property.

2.4 Legal Obligation Basis

The Company may be required to submit your personal data to competent officials or government agencies that have legal authority to request information held by the Company, such as the Revenue Department, the Office of the Consumer Protection Board, the Royal Thai Police, the Office of the Attorney General, courts, and other relevant authorities.

3. Period of Personal Data Processing

3.1 If you visit the Company’s website or application without logging in to a user account, the retention period will not exceed 3 years from the month in which you visit the website or application.

3.2 If you register as a member, the Company will retain your personal data throughout the membership period, but for no longer than 3 years from the month in which you last logged in.

The Company will delete your personal data in the month in which the retention period expires, or within 30 days from the date on which you request cancellation of your membership and request deletion of your personal data.

4. Disclosure or Transfer of Personal Data

The Company may disclose or transfer your personal data to third parties, whether in Thailand or overseas, for the purposes set out in this Policy. Where the purpose requires your consent, the Company will request your consent before disclosure, as follows.

4.1 Service Providers Engaged by the Company (Personal Data Processors)

The Company may engage individuals or other companies to assist with or perform services on behalf of the Company for the purposes notified to you. Such disclosure will be made only to the extent necessary for the relevant operation. The Company will enter into a personal data processing agreement to restrict such personal data processors from processing beyond the Company’s instructions and to ensure that they maintain the security of personal data in accordance with the Company’s standards before disclosing your personal data. Such service providers may include: (1) technical and information technology service providers, including website and application development service providers for the Company; (2) warehouse and logistics service providers; (3) survey, research, or data analytics service providers; (4) advertising and marketing service providers; (5) telecommunications and communication service providers; and (6) data storage and cloud service providers.

4.2 Business Partners of the Company

The Company may transfer your personal data to the Company’s business partners, whether they jointly offer products or services to you or work separately in areas such as banking and finance, payment systems, marketing, offline and online wholesale and retail, logistics, surveys, research and data analytics, and loyalty programs. The transferred or disclosed data may be governed by this document in cases of joint operations, or by the personal data protection policies or privacy notices of the relevant business partners, as applicable.

4.3 Advisors and Professionals

The Company may disclose personal data to business advisors and professionals in connection with the Company’s operations, such as lawyers and auditors.

4.4 Persons or Agencies Required by Law

The Company may be required to disclose or submit your data to law enforcement agencies or authorities that have legal power to request such information, such as courts and competent officials under applicable laws, including disclosure of your personal data where necessary for the Company to comply with legal measures.

4.5 Transfer of Your Personal Data Overseas

The Company may disclose or transfer your personal data to companies or service providers located overseas. The Company will exercise due care and verify that such companies, service providers, and/or countries have appropriate personal data protection standards.

5. Security of Personal Data

5.1 The Company recognizes the importance of protecting the security of your personal data. The Company therefore implements appropriate personal data security measures that are consistent with the confidentiality of personal data, in order to prevent unauthorized or unlawful loss, access, destruction, use, alteration, modification, or disclosure of personal data, in accordance with the Company’s information technology security policies and practices.

5.2 You should keep your User ID and Password strictly confidential. Do not write down or record such information on any medium, and do not disclose it to any person, so that only you know this information. The Company does not have, and will not have, any policy to ask you for your User ID and Password. If you suspect that your User ID and/or Password may have been disclosed to a third party, lost, stolen, or used in an unauthorized transaction, please notify the Company immediately.

5.3 The Company will take steps to prevent improper access to personal data and to prevent personal data from being lost, destroyed, altered, modified, or otherwise compromised. The Company will also make efforts to remedy deficiencies and implement appropriate security management measures.

6. Cookies and How Cookies Are Used

Cookies are small pieces of data or text stored on your computer that are used to store details about your internet usage and website browsing behavior. The Company uses cookies across all of the Company’s websites as follows:

6.1 Essential Cookies: These cookies are necessary for the operation and performance of the website. If you disable them, you may not be able to use the Company’s website.

6.2 Preference Cookies: These cookies remember user preferences, such as language settings, location, and browsing history.

6.3 Analytics Cookies: These cookies track user activity within the website in order to improve website performance.

6.4 Advertising Cookies: These cookies are used to present products, services, or advertising media that are relevant and aligned with users’ interests.

You may configure your browser so that it does not accept cookies provided by the Company. The steps will depend on the browser you use to manage cookies. For example, you may refer to this guide: https://www.wikihow.com/Disable-Cookies

7. Rights of Personal Data Subjects

You have the following rights, subject to the conditions prescribed by law.

7.1 Right to Withdraw Consent

You have the right to withdraw consent for the purposes for which the Company has requested your consent. You may withdraw your consent freely at any time.

7.2 Right of Access to Personal Data

You have the right to request access to or obtain a copy of your personal data that the Company collects, uses, and discloses. This includes the right to request that the Company disclose the source of personal data for which you did not provide consent. The Company may charge a processing fee if your request is unreasonable. The Company will notify you of such fee before processing your request.

7.3 Right to Rectification

You may have the right to request correction of personal data that we collect, use, or disclose about you, so that it is accurate, up to date, complete, and not misleading.

7.4 Right to Erasure or Destruction

You have the right to request that the Company delete or destroy your personal data, or anonymize your personal data so that it can no longer identify you.

7.5 Right to Restrict Processing

You have the right to request restriction of the use of your personal data for certain reasons.

7.6 Right to Data Portability

You have the right to receive personal data that is readable or commonly usable by automated tools or devices and that can be used or disclosed by automated means, including the right to request that such data be sent or transferred to another personal data controller, but only in respect of personal data that you have provided to the Company.

7.7 Right to Object

You have the right to object to the collection, use, or disclosure of your personal data as prescribed by law, such as the right to object to direct marketing.

7.8 Right to Lodge a Complaint

You may have the right to lodge a complaint with the Personal Data Protection Committee.

Certain limitations may apply to the exercise of your rights. The Company will explain the reason to you if it is unable to comply with your request. Such limitations will be in accordance with the Personal Data Protection Act B.E. 2562 (2019).

8. Changes to the Personal Data Protection Policy

The Company may update this Privacy Policy from time to time to reflect changes in the Company’s services, operations, and your suggestions or feedback. The Company will clearly announce such changes before they take effect, or may notify you directly.

9. Contact Channels

If you wish to exercise your rights or have any questions regarding your personal data under this Policy, please contact:

Chi Studio Co., Ltd.
119/474 Village Perfect Place (Rattanathibet 2), Soi Tha It Moo 1, Mueang Nonthaburi 11000, Thailand

Website: https://www.lyncto.link

Data Protection Officer (DPO)
119/474 Village Perfect Place (Rattanathibet 2), Soi Tha It Moo 1, Mueang Nonthaburi 11000, Thailand

Email: [email protected]

Terms and Conditions

1. Terms and Conditions for Use of the Platform

• Chi Studio Co., Ltd. (the “Company”) provides websites, websites displayed on mobile devices, and mobile applications, collectively referred to as the “Platform.” The application also covers retail stores, including sales channels through POS terminals at retail stores, customer information centers or call centers, social media channels, online communication channels, as well as websites and/or mobile applications operated with business partners who have entered into legal cooperation agreements. These channels are used for sales, contact, communication, and provision of services to users who are members of the Company (“Members”), such as membership registration, checking point balances and expiring points, updating members’ personal information, reviewing and receiving benefits from the Company’s and/or business partners’ promotional campaigns, redeeming accumulated points according to the items specified by the Company, transferring accumulated points between members and/or business partners, and other purposes that the Company may determine in the future.

• Users of the Platform (“Users”) acknowledge that they have read and accepted these Terms and Conditions and agree to be bound by the terms and conditions set out on this Platform. Users must carefully review the terms and conditions below before conducting any transaction or activity on this Platform. If you conduct any transaction or activity on the Platform, you will be deemed to have accepted and agreed to comply with these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions, please stop conducting any transactions on this Platform. The Company reserves the right to amend, change, or cancel these Terms and Conditions and/or any other agreements on the Platform without prior notice to Members and Users.

• If a User is under 20 years of age, the User must obtain consent from the User’s parents or legal guardian, and such persons must accept these Terms of Service and be responsible for: (1) the User’s actions; (2) any fees related to the User’s use of any services or purchases; and (3) the User’s acceptance of and compliance with these Terms of Service. If you have not obtained consent from your parents or legal guardian, you must stop using or accessing this Platform.

• If you do not wish to receive marketing communications from the Company and/or companies within the Chi Studio group and/or affiliates and/or business partners of the Company, please contact the Company at [email protected] at any time, 24 hours a day.

2. Scope of Platform Use and General Terms

• The Company reserves the Platform for registered members to check point balances and expiring points, update members’ personal information, review promotional campaigns of the Company and/or business partners, redeem accumulated points according to the items specified by the Company, transfer accumulated points between other members and/or business partners, and for other purposes that the Company may determine in the future.

• Users represent that all information provided to the Company on the Platform is accurate and complete, and in particular that the mobile phone number or personal email address provided remains active at the time such information is submitted.

• Users agree and acknowledge that the Company does not warrant the completeness or accuracy of the content displayed on the Platform and does not warrant that the Platform is free from viruses or other items that may affect your mobile device.

• Before conducting any transaction through the Platform, Users must verify their first and last name, membership number, and accumulated points, if any, as displayed on the Platform, application, and emails sent to the email address or other personal contact information provided by the User after each transaction conducted through the Platform.

• Users must review the terms relating to benefits and participation in activities displayed on the Platform before claiming any benefits or participating in any activities through the Platform.

• Users acknowledge that the collection, use, disclosure, or overseas transfer of Users’ personal data will be conducted in accordance with the Privacy Policy, which Users can read in the “Privacy Policy” menu.

• The Platform may contain advertisements, hyperlinks, or deep links to third-party websites or applications, including but not limited to links to platforms, websites, or applications of affiliates, related companies, business partners of the Company, and/or other companies that are subject to their own data usage terms. Such third-party platforms, websites, or applications are not part of the Company’s Platform and are not under the Company’s control or responsibility. When Users link to such platforms, websites, or applications, Users will leave the Company’s Platform and proceed entirely at their own risk. The Company does not guarantee the accuracy or reliability of information displayed on third-party websites and disclaims all liability for any loss or damage suffered by Users as a result of relying on content that exists or does not exist on third-party platforms, websites, or applications. The display of advertisements does not constitute endorsement or recommendation by the Company.

• Where there is reasonable cause, the Company may suspend or cancel the provision of services, including changing promotional campaigns through the Platform, without prior announcement or notice.

• Product details: Although the Company makes every effort to provide accurate product information and details, the Company does not warrant that such details are accurate, current, or error-free.

• Product prices: All listed prices are subject to tax unless expressly stated otherwise. The Company reserves the right to change selling prices at any time without providing reasons or prior notice.

• The terms and conditions for using and/or accessing the Platform are subject to the terms and conditions relating to ordering and payment methods, order status, delivery methods, membership registration methods, returns and refunds, use of discount coupons, and requests for tax invoices as specified on lyncto.link.

• The granting of accumulated points is at the sole discretion of the Company. Points displayed when checking point balances will reflect accumulated points from the latest purchase of the day, except where purchases and points earned from purchases made on that day are later submitted to the Company by the Company and/or business partners. Such points will be calculated and displayed on the following day or in accordance with the terms specified by the Company and/or business partners.

• Accumulated points redeemed through the Platform will be processed and deducted from the remaining point balance immediately.

• For point redemptions on the Platform, Users will not receive an email summary of the point redemption, but may check redemption history in the “Usage History” menu.

• Once Users have confirmed point redemption on the Platform, points cannot be refunded.

• Redeemed accumulated points will be deducted from the first part of the account on a “first in, first out” basis.

• Accumulated points are valid for 1 (one) year from the year in which the purchase is made. The Company will calculate accumulated points on the last day of each calendar year.

3. Rights, Duties, and Responsibilities of Users

• The Company reserves the right for Users who have registered and created a user account through the Platform under Clause 1 to purchase products and/or services or participate in activities organized on the Platform, such as online shopping and point accumulation, which applies only to the Chi Studio Platform. If point accumulation is made available on other platforms, the Company will notify Users later. The Company reserves the right to change the conditions for awarding points or any accumulated points without prior notice to Users.

• To register for online membership, Users must provide their own personal data accurately, completely, and in the most up-to-date manner. If Users wish to edit their personal data, they may do so on the membership page so that the data remains accurate and truthful at all times.

• Users agree to keep their Username and password confidential. If Users provide or permit any other person to use such personal data and/or Username and password for any purpose, Users acknowledge and agree that such actions will be deemed to have been performed by the Users themselves and will be legally binding on the Users.

• If Users exercise their rights in a manner that causes damage to the Company or other Users, Users agree to be fully responsible for such damage.

• The Company reserves the right to immediately revoke a User’s online membership without prior notice and without liability for any resulting damage if the Company finds any of the following acts:

• The User provides false information during registration under Clause 2, including failure to update the User’s information.

• The User fails to keep the Username and password confidential.

• The User acts inappropriately, unlawfully, contrary to public morals, or where there is reasonable cause to believe that the User accesses the website with fraudulent intent.

• The User provides information useful for the Company’s provision of services, for use, storage, and disclosure within the Chi Studio group and business partners who have entered into business agreements, for the User’s benefit, including first and last name, telephone number, and email, or refrains from using or permitting use of the services in any manner that may seriously affect the use of services by other Users and/or any other services provided to such Users, as the Company may reasonably determine.

• Users are responsible for all data submitted or otherwise provided while using the services.

• Users are responsible for all transactions related to their mobile phone account and/or payment system.

• The Company will not be responsible for any credit card or online top-up transactions conducted by banks or other service providers, or for any errors in payment processing, payment disputes, and/or any other matters related to payment under this service. Users must contact their card-issuing bank directly.

• The Company may require Users to submit information from time to time in connection with the services, which may include financial information and credit card details, and the Company may submit such information and details, subject to confidentiality obligations, to third parties for the purpose of facilitating the provision of this service.

4. Third-Party Websites

For your convenience, the Company may provide links to websites operated by other entities. If you agree to access linked websites, you do so at your own risk and are responsible for taking necessary protective measures to prevent viruses or other harmful items. The Company does not guarantee or endorse linked websites or any information, products, or services appearing on them.

The provision of links to other websites does not imply that this website or the Company supports, endorses, has a relationship with, is affiliated with, or grants any rights to linked websites to use any trademarks, trade names, logos, copyrighted symbols displayed in or accessible through linked websites, or grants any right to use trademarks, trade names, logos, copyrighted symbols, or intellectual property of the Company or Chi Studio affiliates.

5. Information You Provide to the Company

The Company does not wish to receive, and you should not submit, any confidential or proprietary information to the Company through the website. You agree that any information provided to the Company by you or by a person acting on your behalf will not be considered confidential or proprietary. By providing such information to the Company, you grant the Company an unrestricted, irrevocable, worldwide, royalty-free license to use, copy, publicly display, transmit, and distribute such information.

In addition, the Company is not prohibited from using any ideas, concepts, or knowledge provided to the Company by you or by a person acting on your behalf. You acknowledge that the Company does not wish to receive, and you represent that you will not provide, any information that is inaccurate, defamatory, threatening, obscene, sexually harassing, unlawful, or that creates proprietary rights in favor of any other person.

6. Limitation of Liability

The Company or its affiliates will not be liable to any person for any direct, indirect, special, or other damages, including loss of profits, business interruption, loss of data, or loss of programs in your data management systems, arising from or related to the use of, or inability to use, the content, information, functions of the website, or linked websites, even if the Company has been expressly advised of the possibility of such damages.

7. Changes to Website Terms of Use

The Company reserves the right to change, add to, or remove any part of these terms, in whole or in part, at any time. Changes to the website terms of use will take effect when posted on the website. Your continued use of the website after such changes have been posted will be deemed your agreement to comply with those changes.

The Company may cancel, change, suspend, or terminate access to any part of the website, such as the ability to access any part of the website, at any time. The Company may restrict access to any part or service, or prohibit access to part or all of the website, without notice or liability. The Company may also revoke any license granted above at any time.

8. International Users and Governing Law

This website is controlled, operated, and administered by the Company from its office in Thailand. The Company does not represent that the information on this website is appropriate or available for use in locations outside Thailand. If you access this website from outside Thailand, you are responsible for complying with the laws of that country. The laws governing these website terms of use and the Personal Data Protection Policy shall be the laws of Thailand, without giving effect to conflict-of-law principles.

Contact officer: LINE chat / [email protected]

Refund Policy

The Company may issue refunds for certain purchases in certain cases, depending on the refund policy described below.

• If a customer or member uses your account to make an accidental purchase, please request a refund on the website through the Support & Docs page under “Renewal / Confirmation Notice / Cancellation / Refund (within 7 days)” within 7 days (for Lync to Link Package 1 to Package 3), together with proof of transfer, a clear reason, and the order number for the purchase.

• If you find a purchase of products or services on the website charged to your card or another payment method that was not made by you and was not made by anyone you know, please report the unauthorized charge within 7 days (for Lync to Link Package 1 to Package 3) from the date of the transaction.

• If the refund request is approved, please check the applicable refund processing time. The access rights under the customer’s subscribed package will be removed immediately.

Requesting a Refund for a Recent Purchase

• If the product or service was purchased within the past 7 days (for Lync to Link Package 1 to Package 3), you may request a refund through the website.

• Generally, you will receive a decision within 1 business day, although it may sometimes take up to 4 business days.

• If the refund request is approved, the access rights under the customer’s subscribed package will be removed immediately.

Checking Refund Request Status

After requesting a refund through the website, the customer may check the refund status through their own bank account or credit card account. The processing time depends on the customer’s bank or credit card provider.